I tried to use the new weed whacker today. It wouldn't start. So I called their 1-800 number for tech support, and got a voice-mail runaround. Finally, I got a human being who gave me a local service number. After loading up the machine, and travelling half-way across town, I talked to the technicians, who, it turned out, had never seen this brand new model before.





Good thing there was nothing wrong with it. The user's manual had faulty instructions (which I had followed to the letter). When I followed the modified instructions offered by the technician, the damn thing started and ran without a problem.

It did a marvelous job. I've never seen the long grass near the house and fence so trim!